Trusty

Last Updated: December 5, 2025

This Privacy Policy explains how Trusty, Inc. and its affiliates (“Trusty,” “we,” or “us”) collect, use, and disclose your personal information to provide our services to you (“Services”). This Privacy Policy applies to personal information we collect when you use any Services, including but not limited to our website, mobile applications, and related services for pet owners and pet service providers (“Pet Service Providers”) to connect and arrange for pet care services (the “Trusty Service”), or when you otherwise interact with us.

California and other US consumers can find specific disclosures, including “Notice at Collection” details, below. Individuals in Washington and Nevada should also refer to our Consumer Health Data Privacy Policy.

Please note that certain affiliates may have separate privacy policies, listed here. This Privacy Policy does not apply to websites, applications, or services that display or link to other privacy policies, unless expressly stated otherwise.

Table of Contents

• How Do We Collect Your Information?
• How Do We Use Your Information?
• How Do We Disclose Your Information?
• Information Security
• Information Retention
• Your Choices | Privacy Management Center
• California and U.S. State Privacy Rights & Notices (Do Not Sell or Share)
• Changes to this Privacy Policy
• Contact Us

How Do We Collect Your Information?

We collect and process information about you with your consent and/or as necessary to provide the Services, operate our business, meet our contractual and legal obligations, protect the security of our systems and customers, or fulfill other legitimate interests. The information we collect varies based on how you interact with us, which Services you use, and the choices you make.

We collect information you provide directly, information collected automatically, information from third-party sources, and data we infer or generate. We may also share and receive information with affiliates for the purposes described in this Privacy Policy. If you decline to provide necessary information, certain features or Services may not be available or function correctly.

Below is a table detailing how we may collect your personal information:

Category of Personal Data	Description
Information You Provide to Us
Account Information	Includes personal information collected when you create an account, edit your profile, or list Pet Care Services, such as name, email address, postal address, phone number, date of birth, pet information, availability, and other account-related details you provide.
Content and Files	Includes profile photos, pet photos, videos, documents, and other files you upload through the Services, as well as reviews or communications to/from Trusty (including recorded calls).
Payment & Tax Information	Includes payment details (e.g., amount, type of services purchased, transaction date/time, payment card information). Transactions are processed by third-party payment processors, which may store payment card numbers. For Pet Service Providers, we collect payment disbursement and tax identification information.
Sensitive Personal Information	For Pet Service Providers, we may collect sensitive information (e.g., social security number, photo, passport/government ID, driver’s license) for identity verification or Stripe payment account creation. We also collect account access information, health data (e.g., for customer service or claims), contents of communications, precise geolocation, biometric data, and citizenship information as permitted by law.
Other Information	Includes information from job applications, promotions, surveys, social media interactions, customer support requests, referrals, or other communications with us.
Information Collected Automatically
Identifiers and Device Information	Includes log information (browser type, access times, pages viewed, IP address, device identifiers, device type, browser, software settings, mobile network information). Cookies and similar technologies are used, as described in our Cookie Policy.
Usage Information	Includes activity logs (e.g., URLs visited, pages viewed, time spent, access times, and actions on our Services).
Location Information	Includes geolocation data, potentially precise (within 1,850 feet), based on device/app settings. See “Your Choices” for details.
Cookie Information	Uses cookies and similar technologies to operate Services and collect data. See our Cookie Policy for management options.
Inferences	Includes information inferred from collected data (e.g., city/state/country based on IP address, likely preferences).
Information from Third Parties
Social Media and Integrated Services	Includes data from third-party sites (e.g., name, account information, friends lists) when you log in via social media, per their authorization procedures.
Service Provider Information	Includes data from third parties working on our behalf (e.g., location data providers).
Other Third-Party Information	Includes data from affiliates, data brokers, partners, background check/identity verification agencies, and publicly available sources.

How Do We Use Your Information?

We use your information for the following purposes:

Purpose of Use	Categories of Personal Data
Providing, Maintaining, and Improving Services	Includes creating accounts, providing/maintaining/improving Services, enabling user communications, responding to inquiries, conducting identity/background checks, and fulfilling referrals. Uses all information categories, including sensitive data (e.g., social security number, biometric data, health data).
Communicating with You	Includes responding to inquiries, sending technical notices, updates, security alerts, support messages, inviting reviews, and sharing relevant content. Uses Account Information, Content and Files, Usage Information, Identifiers and Device Information, Location Information, Cookie Information, and Inferences.
Facilitating Transactions	Includes processing bookings, payments, revenue distribution, and creating payment accounts. Uses Payment & Tax Information, Other Information, and sensitive data (e.g., social security number, account access information).
Marketing and Advertising	Includes sending promotions, facilitating contests, and fulfilling referrals. Uses Account Information, Other Information, Usage Information, Identifiers and Device Information, Location Information, Cookie Information, and Inferences.
Personalizing Your Experience	Includes selecting language/region and combining data for better service. Uses Usage Information, Identifiers and Device Information, Location Information, Cookie Information, and Inferences.
Providing Integrated Services	Includes enabling third-party logins and sharing content. Uses Social Media and Integrated Services Information, Service Provider Information, and sensitive data (e.g., account access information).
Other Uses	Includes fraud prevention, legal compliance, defending against claims, and other disclosed purposes. Uses all information categories.

We may use Other Third-Party Information to contact you, personalize Services, prepopulate forms, and understand user demographics.

How Do We Disclose Your Information?

We may disclose personal information with your consent or as necessary to complete transactions or provide Services. We disclose information to:

• Pet Service Providers: Booking details shared with applicable providers.
• Public Information: User profiles or reviews may be publicly displayed if you choose.
• Service Providers: Vendors, consultants, and partners (e.g., customer support, security) access necessary information.
• Legal Matters, Compliance, and Law Enforcement: Information disclosed to comply with laws, regulations, or legal processes (e.g., to tax authorities, government agencies).
• Security, Safety, and Protecting Rights: Information shared to address policy violations, secure systems, or protect Trusty, employees, users, or the public.
• Corporate Transactions: Information disclosed during mergers, sales, or other transactions, as permitted by law.
• Affiliates: Information shared with affiliates under common control for operational purposes.

We may disclose de-identified information per applicable law. Social sharing features (e.g., Facebook “Like” button) may share data based on your settings with those entities. Third-party analytics/advertising providers may collect identifiers, geolocation, usage data, and inferences, as described in our Cookie Policy. Some disclosures may be considered a “sale” or “sharing” under California/U.S. state laws (see “Your Choices” and “California and U.S. State Privacy Rights”).

Information Security

Trusty implements reasonable measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. No transmission method over the Internet or mobile apps is 100% secure, so we cannot guarantee absolute security. We request strong passwords and advise against sharing or reusing passwords across sites.

Information Retention

We retain information as necessary to provide Services, fulfill transactions, comply with legal obligations, resolve disputes, enforce agreements, and meet other legitimate purposes. Retention periods vary based on user expectations, data sensitivity, automated deletion controls, and legal/contractual obligations.

Your Choices

You can control your personal information via our Privacy Management Center. Options include:

• Access, Portability, Correction, Deletion: Update or delete information via your account’s “Profile” or “Account Settings.” Submit requests via the “Rights” tab in our Privacy Management Center or contact us (see “Contact Us”).
• Location Information: Consent to location data collection is requested upon app launch. Opt out via device settings, but some features may not function.
• Emails: Opt out of marketing emails via “Notifications” in “Account Settings” or “Unsubscribe” links. Service-related emails may continue.
• Mobile Push Notifications/Alerts: Deactivate via device notification settings.
• Text Messages: Opt out via message prompts or “Notifications” settings. Pet Service Providers may need to receive service-related texts.
• Data Sales: Opt out via Privacy Management Center or Global Privacy Control (GPC) browser settings.
• Targeted Advertising: Opt out via Privacy Management Center, GPC, or third-party controls (e.g., NAI, DAA, EDAA).
• Browser/Platform Controls: Manage cookies, GPC, Do Not Track (DNT, not responded to), and mobile advertising IDs via device settings.
• Email Web Beacons: Prevent automatic image downloads in email clients to block web beacons.

California and U.S. State Privacy Rights & Notices (Do Not Sell or Share)

California (CCPA)
If subject to the California Consumer Privacy Act (CCPA), you have rights including:

• Notice at Collection: Details on data categories, purposes, sharing, and retention are provided above.
• Right to Know: Request specific data, categories, sources, purposes, and third parties. Access via account or Privacy Management Center.
• Right to Request Correction or Deletion: Correct or delete data via account or Privacy Management Center, subject to exceptions.
• Right to Opt-Out of Sales/Sharing: Opt out via Privacy Management Center or GPC. We share identifiers, usage, device, and geolocation data with analytics/advertising providers and affiliates, which may be a “sale” or “sharing.”
• Sensitive Personal Information: We collect sensitive data only as necessary for Services. You may decline, but Services may be unavailable. We inform you of other uses and provide opt-out options.
• Right to Non-Discrimination: No discrimination for exercising CCPA rights.
• Shine the Light: We do not disclose data to non-affiliate third parties for direct marketing. Opt out of affiliate sharing via Privacy Management Center.
• Financial Incentives: We may offer incentives (e.g., discounts) for providing data (e.g., email sign-up). Participation is optional; opt out via provided instructions or “Your Choices.”

In the past 12 months, we disclosed all data categories to business partners, affiliates, and vendors for business purposes. Authorized agents may make requests with proof of authorization. We verify identity before processing requests. We do not knowingly collect/sell data of minors under 16.

All Other U.S. States
You may have similar rights (e.g., know, correct, delete, opt-out of sales/targeted advertising). We collect sensitive data only as necessary, with opt-in consent where required. Opt out via Privacy Management Center or GPC. We do not discriminate for exercising these rights.

Controller/Business Designation: We operate as a Controller and Business under U.S. state privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in Services, data use, or applicable law. The “Last Updated” date will be revised, and material changes will include notice or consent as required. Review this policy regularly to stay informed.

Contact Us

Account Deletion
Submit deletion requests via the “Rights” tab in our Privacy Management Center or contact us below.

Privacy Concerns
For questions, concerns, or complaints, visit our Help Center or contact us:

California and Other U.S. State Privacy Rights
Exercise rights via the Privacy Management Center or contact us above. Appeal decisions by contacting us. We verify identity before processing requests.